Return Policy

We're confident you're going to love your new pre-loved designer handbag. If for some reason, it's not exactly what you hoped, we'll happily accept it back for merchandise credit if your return matches the following conditions:

  1. You notify us within 48 hours (inclusive of weekends) of receiving the item
  2. The security tag remains intact & the bag/wallet unworn & in the same condition as when it left our store
  3. We receive the item back within 10 days
  4. Returns are the seller's responsibility.

We ask that you please read the description very carefully, have a close look at the photos and note the size. We take great care in describing and photographing the bag. Please remember that our bags have been pre-owned.

If you decide ultimately that a return is best for you, please ship the item(s) back to us with a tracking number; this ensures you know we have received it.

CANCELING YOUR ORDER
As long as we have not already shipped your bag out, you may cancel your order. As soon as you change your mind, contact us at hello@myclosetrocks.com. We will get back to you within 1 business day and let you know if the bag has already shipped.